If your balance falls below £2 and you can’t top up your meter straight away, you can activate your emergency credit - £10 for electricity and £10...

Our friendly hours are times that your meter won’t disconnect, even if you run out of credit. We won't disconnect you outside of 10am - 4pm, Monda...

If you’ve been disconnected, your smart in-home display will show you how much you need to top up. Once you’re back in credit, to get your supply b...

You can top up by credit/debit card using the mobile, tablet and desktop-friendly versions of our website or by using our app . Check out the video...

You can top up at Payzone and PayPoint outlets, as well as the Post Office . Just show your personal barcode(s) and the payment will be made direct...

You can top up with a minimum of £1 and a maximum of £80 per meter when using a credit/debit card. This limit is lower when topping up by cash at £...

We offer a range of support to our customers. If you are worried or struggling to pay please contact us so we can talk to you about this. We might...

Yes, to talk to us about changing the mode of your meter, just email us at [email protected] or just give us a call on 0808 501 5200 . If your circum...

It's worth checking what meter type you have as some of our instructions below are dependent on whether you have an earlier SMETS1 smart meter or a...