Customers have been struggling to top up their pay-as-you-go energy meters owing to a fault at British Gas. Those on prepayment meters have been unable to pay via the supplier's website and app.

Energy giant British Gas explained: "It’s there to provide support for those living on low incomes or pensions. If you ...

you may have a dedicated Economy 7 meter or a SMETS2 smart meter that works with your storage heaters." British Gas continued: "Shift your electricity use to off-peak hours. Save on your ...

Emily Brown asked for a smart meter but was given a pre-payment meter without her consent A young mother has complained to British Gas after an engineer installed a pre-payment meter at her ...

Every home in the UK is being offered a smart meter in a multi-billion pound rollout that is changing the way we consume and ...

More than four million households are on prepayment meters. This means they pay in advance for the energy they use, rather than being billed later on. With pay-as-you-go, you top up gas and ...

It's known as Scottish Gas in Scotland. It also sells boilers, renewable heating, smart home products from the Hive brand and HomeCare insurance. Its PeakSave scheme gives some smart meter ... to pay ...

A Dunfermline family have described their “absolute nightmare” after British Gas cut off their supply by mistake. Kelly Hynd and her family received a notification saying that they had been moved to a ...

It forms part of the energy giant's "commitment" to helping people get back on top of their energy bills this winter.

The firm's Energy Support Fund is open to applications from British Gas customers with credit or pre-payment meter accounts.

British Gas and Octopus customers are set to wake up to payments worth up to a staggering £2,200 after losing the Winter Fuel ...

Billpayers are encouraged to submit a meter reading when prices ... Your energy bill depends on the overall amount of gas and electricity you use, and how you pay for it. The type of property ...